Information We Collect
When you contact us, we collect the details you share: your name, phone number, email address, service address, and a description of your plumbing issue. If you request a quote or schedule a visit, we may also collect information about your property and the work you need.
Like most websites, we automatically collect basic technical data such as your IP address, browser type, device type, and the pages you visit. This helps us understand how people find and use our site.
How We Use Information
We use your information to respond to your request, schedule service, provide accurate estimates, and complete the plumbing work you need. We may also use it to follow up on a job, send appointment reminders, or answer questions you have after we leave.
With your permission, we may send occasional updates or offers about our services. You can opt out at any time.
Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences and improve your browsing experience. Cookies are small files stored on your device that help us see which parts of the site are useful.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some features of our site may not work as well.
Analytics and Third-Party Tools
We use analytics tools, such as Google Analytics, to understand how visitors interact with our website. These tools collect anonymous data about page views, time on site, and general location. They do not identify you personally.
We may also use third-party services for scheduling, customer reviews, or payment processing. These providers have their own privacy policies, and we encourage you to review them.
Data Sharing and Disclosure
We do not sell or rent your personal information. We share it only with trusted partners who help us run our business, such as scheduling software or payment processors, and only as needed to serve you.
We may disclose information if required by law, to protect our rights or safety, or in connection with a business transfer. In all cases, we share only what is necessary.
Data Retention
We keep your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include physical, electronic, and procedural safeguards. No method of transmission over the internet is 100% secure, but we work hard to keep your data safe.
User Rights
You have the right to request access to the personal information we hold about you, ask for corrections, or request deletion. You can also opt out of marketing communications at any time.
To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will post the new version on this page and update the effective date. We encourage you to review it periodically.